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Verwin Mohammed Anzir
In last year's appraisal discussion, my manager had said that I'm on the right track and promised me a promotion if i continue to perform in the same level. I gave my 200% and this year also I got an exceptional rating- but no promotion as promised. It's really frustrating.. how to handle this?
 Posted on 25/6/2019
4 Answers
Verwin Srikrishnan Narayanan Srikrishnan Narayanan Answered on 26/6/2019Expert
I assume you have written down KPIs clearly discussed with your manager for the current and previous years. If so.. 
First gather all data like past year performance, manager's feedback for previous year, his commitment to promotion, performance data and appraisal rating info in sync with KPI's established.
Mail it to him beforehand with a request for a meeting to discuss the same.
At the discussion, put forward your point clearly. If he accepts and offers promotion, well and good, else try to understand his stand point and get all statements recorded.
If higher management is at play, request for a meeting with the concerned person and express your thoughts clearly.
Most organisations will honor commitments unless there is a policy change. If so, understand and thank them for the time and effort. Put this behind you and get back to your best. 
If not ask them politely as to what you could have done differently or better to get the promotion.
Upon receiving the feedback sum this up in a mail and send it to all concerned so that they are aware that you have understood the reasons clearly and it will also make them realize not to repeat the mistake again. 
Take care.
Verwin Sunil KP Sunil KP Answered on 26/6/2019Expert
I can totally understand your frustration given that you have worked very hard to achieve your goals. Here are a few things to keep in mind.
  1. The efforts you put in has been appreciated by your manager and organization. You have been given an exceptional rating, which would have been given to very few people in the company.
  2. Take a moment to acknowledge this appreciation and rejoice it.
  3. Have a detailed chat with your manager as to why the promotion did not happen as committed.
  4. There are various factors that govern promotions. Some of these could be beyond the control of your manager.
  5. If you believe the reasons are genuine and there were factors beyond control, strap down and check out what needs to be done to achieve this next year. Perform and build those skills.
  6. Don't let this one incident put you down. Continue to focus on building your skills and perform, you will definitely reap the benefits.
Verwin Chinna R Chinna R Answered on 25/6/2019
That's a tough spot! And I have seen this happen too often. You cannot reverse their decision. Now how to make the best of this situation?- Well, this might be a good time to ask for some other benefits you have been wanting- like flexible work arrangements or an onsite opportunity. Since your manager knows how exceptional you are as a team member and that he failed to provide the promotion, he may be more inclined to get this other benefit for you. Worth a shot.
Verwin User Default Image Somesh K Answered on 25/6/2019
People shouldn't promise things they cannot deliver. I agree with you, it's an extremely frustrating situation. Now the decision is completely in your hand... do you want to wait till the next promotion cycle or do you want immediate validation by moving to another company. Some people end up waiting becoz they really like the organization, brand, work culture, benefits etc. and some decide to quit because the promotion weighs higher for them. It's a very personal decision. 
In last year's appraisal discussion, my manager had said that I'm on the right track and promised me a promotion if i continue to perform in the same level. I gave my 200% and this year also I got an exceptional rating- but no promotion as promised. It's really frustrating.. how to handle this?
I assume you have written down KPIs clearly discussed with your manager for the current and previous years. If so.. 
First gather all data like past year performance, manager's feedback for previous year, his commitment to promotion, performance data and appraisal rating info in sync with KPI's established.
Mail it to him beforehand with a request for a meeting to discuss the same.
At the discussion, put forward your point clearly. If he accepts and offers promotion, well and good, else try to understand his stand point and get all statements recorded.
If higher management is at play, request for a meeting with the concerned person and express your thoughts clearly.
Most organisations will honor commitments unless there is a policy change. If so, understand and thank them for the time and effort. Put this behind you and get back to your best. 
If not ask them politely as to what you could have done differently or better to get the promotion.
Upon receiving the feedback sum this up in a mail and send it to all concerned so that they are aware that you have understood the reasons clearly and it will also make them realize not to repeat the mistake again. 
Take care.
Verwin Srikrishnan Narayanan
Answered on: 26/6/2019
I can totally understand your frustration given that you have worked very hard to achieve your goals. Here are a few things to keep in mind.
  1. The efforts you put in has been appreciated by your manager and organization. You have been given an exceptional rating, which would have been given to very few people in the company.
  2. Take a moment to acknowledge this appreciation and rejoice it.
  3. Have a detailed chat with your manager as to why the promotion did not happen as committed.
  4. There are various factors that govern promotions. Some of these could be beyond the control of your manager.
  5. If you believe the reasons are genuine and there were factors beyond control, strap down and check out what needs to be done to achieve this next year. Perform and build those skills.
  6. Don't let this one incident put you down. Continue to focus on building your skills and perform, you will definitely reap the benefits.
Verwin Sunil KP
Answered on: 26/6/2019
That's a tough spot! And I have seen this happen too often. You cannot reverse their decision. Now how to make the best of this situation?- Well, this might be a good time to ask for some other benefits you have been wanting- like flexible work arrangements or an onsite opportunity. Since your manager knows how exceptional you are as a team member and that he failed to provide the promotion, he may be more inclined to get this other benefit for you. Worth a shot.
Verwin Chinna R
Answered on: 25/6/2019
People shouldn't promise things they cannot deliver. I agree with you, it's an extremely frustrating situation. Now the decision is completely in your hand... do you want to wait till the next promotion cycle or do you want immediate validation by moving to another company. Some people end up waiting becoz they really like the organization, brand, work culture, benefits etc. and some decide to quit because the promotion weighs higher for them. It's a very personal decision. 
Verwin User Default Image
Answered on: 25/6/2019